{"id":3079,"date":"2019-04-30T15:43:53","date_gmt":"2019-04-30T06:43:53","guid":{"rendered":"https:\/\/backpackersjapan.co.jp\/citan\/?page_id=3079"},"modified":"2025-12-04T23:18:18","modified_gmt":"2025-12-04T14:18:18","slug":"faqen","status":"publish","type":"page","link":"https:\/\/backpackersjapan.co.jp\/citan\/faqen","title":{"rendered":"-FAQ"},"content":{"rendered":"<div id=\"faq\">\r\n    <h3 class=\"book\">About Booking &#038; Stay<\/h3>\r\n        <ul>\r\n\t  <li><a href=\"#modal01\">Can I do early check-in, late check-in or late check-out?<\/a><\/li>\r\n\t  <!--<li><a href=\"#modal02\">Can I book a whole dormitory room with our group?<\/a><\/li>-->\r\n\t  <li><a href=\"#modal03\">Can I leave my luggage before checking in or after checking out?<\/a><\/li>\r\n\t  <li><a href=\"#modal04\">Can I send my package or luggage to CITAN before my check-in date?<\/a><\/li>\r\n\t  <li><a href=\"#modal05\">What kinds of amenities are available?<\/a><\/li>\r\n\t  <li><a href=\"#modal06\">Can I request a specific room or bed assignment?<\/a><\/li>\r\n        <\/ul>\r\n\r\n    <h3 class=\"facility\">About Hostel Facilities<\/h3>\r\n        <ul>\r\n\t  <li><a href=\"#modal07\">Can I use my credit\/debit card to pay the room fee?<\/a><\/li>\r\n\t  <li><a href=\"#modal08\">What is the best way to get to CITAN?<\/a><\/li>\r\n\t  <li><a href=\"#modal09\">Is there a parking lot?<\/a><\/li>\r\n        <\/ul>\r\n\r\n    <div class=\"remodal-bg\">\u00a0<\/div>\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal01\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I do early check-in, late check-in or late check-out?<\/h1>\r\n        <p>Unfortunately, we do not provide any of the services mentioned. Please check in between  4:00PM and 11PM, also check-out by 11:00AM. We kindly ask for your understanding.<\/p>\r\n    <\/div>\r\n\r\n\r\n    <!--<div class=\"remodal\" data-remodal-id=\"modal02\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I book a whole dormitory room with our group?<\/h1>\r\n        <p>Yes, you can. Please note the following rules.<\/p>\r\n        <p>\uff0aPlease make a reservation for the same number as a dormitory's capacity. For example, it is required to make a reservation and pay for 8 people for reserving a whole 8 Mixed Dormitory room. Please follow the same steps even if you are a group with less than 8 people.<\/p>\r\n    <\/div>-->\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal03\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I leave my bags before checking in or after checking out?<\/h1>\r\n        <p>Yes. We can hold onto your bags for free for a day.<\/p>\r\n        <p>Overnight luggage storage service is also available with the fee of \u00a5500 per night.<\/p>\r\n        <p>Our receptionists are more than happy to help you during the opening hour, which is 8:00AM to 11:00PM. <\/p>\r\n    <\/div>\r\n\r\n\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal04\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I send my package or luggage to CITAN before my check-in date?<\/h1>\r\n        <p>Yes you can. Please check the following rules beforehand:<\/p>\r\n        <p>&#8211; Please put your RESERVATION name as the receiver so that we will be able to verify upon receiving.<br>\r\n&#8211; Please let us know that your package\/luggage is to be delivered via email ( citan.hostel@gmail.com )<br>\r\nAlso please let us know about the estimated delivery date and tracking number if possible.<br>\r\n&#8211; Please note that the luggage fee of 500yen per night will be charged on those luggages with a total of three sides measuring 80 cm or more.<\/p>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal05\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>What kinds of amenities are available?<\/h1>\r\n        <p>Free Amenities and Services<br>\r\n\u26aa\ufe0eClothes iron \u26aa\ufe0eHair Iron and Curler \u26aa\ufe0eLuggage scale \u26aa\ufe0eHumidifier \u26aa\ufe0eBathtowel\r\n\u26aa\ufe0eLaundry Detergent \u26aa\ufe0eToothbrush \u26aa\ufe0eHot-watter bottle for keeping your bed warm \u26aa\ufe0eUSB Adapters and Plugs (Cash deposit required)<\/p>\r\n        <p>Fee-based amenities and services<br>\r\n\u26aa\ufe0eSkincare trial set 600yen \u26aa\ufe0eRazor 150yen \u25cbRental Pajamas 500yen \u25cbRental Bicycles starting from 500yen\/hour\r\n<\/p>\r\n        <p>You can also check the list from the link below.<br><a href=\"https:\/\/backpackersjapan.co.jp\/citan\/hostelen\">https:\/\/backpackersjapan.co.jp\/citan\/hostelen<\/a><\/p>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal06\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I request a specific room or bed assignment?<\/h1>\r\n          <p>Unfortunately, we are unable to accommodate requests for specific rooms or beds. Room and bed assignments are determined based on factors such as availability, the length of each guest&#8217;s stay, and whether the reservation is for a group. Kindly contact us if you have any health concerns or other requests.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal07\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Can I use my credit\/debit card to pay the room fee?<\/h1>\r\n        <p>Yes you can. We accept Visa, Master, AMEX, and JCB.<\/p>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal08\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>What is the best way to get to CITAN?<\/h1>\r\n        <p>Check out the access map via the link below.<\/p>\r\n        <p><a href=\"https:\/\/backpackersjapan.co.jp\/citan\/accessen\">https:\/\/backpackersjapan.co.jp\/citan\/accessen<\/a><\/p>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"remodal\" data-remodal-id=\"modal09\">\r\n      <button class=\"remodal-close\" data-remodal-action=\"close\"><\/button>\r\n        <h1>Is there a parking lot?<\/h1>\r\n        <p>There is no parking lot in the hostel property. However, you can find several parking lots near us.<\/p>\r\n    <\/div>\r\n\r\n\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"About Booking &#038; Stay&#8230;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3079","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>-FAQ | CITAN | Hostel, Cafe, Bar, Dining<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/backpackersjapan.co.jp\/citan\/faqen\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"-FAQ | CITAN | Hostel, Cafe, Bar, Dining\" \/>\n<meta property=\"og:description\" content=\"About Booking &#038; 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