BEFORE BOOKING

Before making a reservation, please follow our hostel rules.
  • In order to make a reservation, please select the check-in date and the check-out date from the calendar below.
  • Please use the name displayed on your passport as your reservation name.
  • Our check-in time is from 4:00 pm to 11:00 pm. We do not accept late check-ins after 11:00 pm.
  • We cannot accept children at the age of less than 7.
  • The maximum period of one stay here is for 3 weeks.
  • The maximum number of one group that we can accept is 16, even if you have several reservations with different names. If you would like to make a reservation for more than 17 people in total, please contact with us by e-mail.
  • In advance we appreciate your understanding for the possibility that in dormitories we always try our best to put one group all in the same room but we may split it into different rooms due to the condition of the bed use.
 

ABOUT CANCELLATION

  • You can cancel your reservation through the ‘Confirmation・Cancellation’ tab at the bottom of this page.
  • If you don’t receive a confirmation email for canceling your reservation, please let us know. In that case, your cancellation might have failed.
     

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select occupancy

When CITAN is fully booked… Please check out the availability in our sister hostel Nui. HOSTEL & BAR LOUNGE located in Kuramae, 2 stations away on Asakusa Line.

booking information

*To confirm your reservation we require your credit card details in case of cancellations regarding our cancellation policy.This means that your credit card will not be charged until you check in or cancel your reservation after the cancelation period.

  • If your credit card information is wrong, we might cancel your reservation.
  • 30% of the room rate will be charged if you tell us 2 day before your check in date.
  • 50% of the room rate will be charged if you tell us 1 day before your check in date.
  • 100% of the room rate will be charged if your cancellation date is on the check in day.
  • If you do not come on your check in date, without informing us, we will cancel your entire reservation.
  • We can not accept any cancellation, changing of your reservation by phone. Please rebook by yourself from our website, send an email to us.
  • Check in time is from 4pm to 11pm. If you are a group, all of the members need to get here & check in by 11pm.
  • Please pay the total amount of staying fee with Japanese yen in cash or Credit card (Visa/Master) when you check in.
  • You are required to show us your reservation number when you check in. If you don't receive a confirmation email from us, your reservation has not been confirmed successfully. If so, please make contact with us soon.

Booking confirmation

    - JPY

    booking successfully

    We confirmed your reservation. booking id:

    We send confirmed mail to .

    Error has occurred

    An error occurred during booking processing.

    Error has occurred

    An error occurred in advance settlement processing.
    Please check the credit card information entered.
    If you do not solve it please let me know the code shown below.
    result code: , detail:

    Confirmation/Cancelation

    Those who wish to cancel, please click the reservation cancellation button under the next reservation confirmation screen.

    Booking Information

    This book has been canceled.

      - JPY
      Cancellation of booking is completed.